My shipments have arrived just when I needed them and the quality and freshness is just like buying it over the counter.
Great tasting coffee delivered on time with lots of notifications and tracking.
Settings for managing subscription is difficult to find / navigate to even once signed in to account
“Damn fine coffee”
Excellent experience
Long time customer of Hale. Love their coffee. Subscription is convenient and cost effective however few things could help boost their sales and improve customer experience -
- settings for managing subscription is difficult to find / navigate to even once signed in to account
- samples - why not give a small sample to a select randomized group of subscribers on a quarterly basis to help them explore more of your coffees? If I found another roast that I liked, I’d likely add it on to existing order rather than having to take risk of buying entire bag
- say thanks once and a while, especially around the holidays. Show your repeat customers you value their business. A little card inside the box is all it takes.